TERMS & CONDITIONS

These Terms and Conditions (“Terms”) govern the access and use of the Safe Home smart community platform, mobile applications, web portals, guard kiosk terminals, and related services (collectively, the “Platform”), operated by Didev IT Solutions Pvt. Ltd. (“Company”, “we”, “our”, or “us”).

By subscribing, deploying, downloading, or accessing Safe Home—whether as a Resident Welfare Association (RWA), Apartment Owners Association (AOA), Builder/Developer, Property Management Company (PMC), Resident, Committee Member, Security Guard, or Staff Member—you agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and notify your society administrator.

Safe Home provides multi-tenant enterprise software for managing residential and gated community operations, including but not limited to:

• Security & Access Control: Visitor registration, gate passes, vehicle logs, child safety approvals, and guard shift tracking.
• Financial Accounting & Dues: Automated maintenance invoice generation, online payment gateway integrations, GST reconciliation, ledger tracking, and receipts.
• Community Communication: Digital notice boards, resident forums, ticket-based complaint resolution, broadcast push notifications, and SMS alerts.
• Facility & Staff Management: Amenity reservations, shift rosters, domestic staff directories, and vendor contract tracking.

We reserve the right to improve, update, or modify features in regular release cycles to maintain high performance, stability, and platform security.

Access is provisioned based on verified community membership and role-based permissions (Super Admin, Treasurer, Security Guard, Resident, Tenant, Staff).

• Account Integrity: You are solely responsible for maintaining the confidentiality of your login credentials (OTP, passwords, MPIN). Any action conducted under your verified account is deemed your responsibility.
• Accurate Information: Residents and RWAs agree to furnish genuine, up-to-date flat occupancy and contact records. Impersonation of residents, guards, or committee members is strictly prohibited.
• Guard Kiosks: Guard accounts must only be operated at authorized perimeter checkposts and devices registered with the society's administration.

The subscribing society management committee (RWA/AOA/Builder) acts as the Data Fiduciary for resident records onboarded to their respective instance:

• The RWA certifies that it has legal standing under its registered Society Bye-laws to digitize maintenance billing, gate security, and resident registries.
• The RWA is responsible for approving, suspending, or offboarding resident accounts when tenancies or property ownership changes occur.
• Financial policies, penalty rates for late dues, amenity booking pricing, and society bylaws enforced via Safe Home remain at the sole discretion and liability of the society committee.

Platform Subscription: Communities subscribe to Safe Home based on flat unit tiers (Monthly or Annual plans). Subscription fees are non-refundable once the deployment phase is completed and approved.

Payment Gateway Integration: Payment transactions initiated by residents for society maintenance, utility bills, or clubhouse bookings are processed via RBI-authorized payment gateways (e.g., Razorpay, Cashfree). Didev IT Solutions does not hold resident maintenance funds; dues flow directly into the society's verified bank account.

Taxes: All applicable goods and services taxes (GST @ 18%) are billed as per statutory Indian tax guidelines.

Users shall not:

• Post unlawful, abusive, harassing, defamatory, or hateful content on community discussion forums or notice boards.
• Attempt to decompile, reverse-engineer, exploit vulnerabilities, or bypass rate limits of the Safe Home API or mobile applications.
• Transmit unsolicited commercial marketing spam to neighbor directories or visitor contact logs.
• Input false visitor passes or forge emergency alert alarms.

Violations may lead to immediate suspension of user accounts, administrative notification to the society committee, and necessary legal reporting under the Information Technology Act, 2000.

We strive to maintain a 99.9% platform availability backed by tier-4 cloud hosting, automated data backups, and multi-region failover.

Safe Home is a management and facilitation software tool. Didev IT Solutions Pvt. Ltd. shall not be held liable for:

• Physical security incidents, trespassing, or guard misconduct at the physical gates.
• Disputes between residents, tenants, landlords, and society committee members.
• External telecommunication network failures (e.g., local ISP outages at the gate, telecom SMS routing delays).

These Terms are governed by and construed in accordance with the laws of India. Any legal dispute or claim arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.